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[vc_row][vc_column][vc_single_image image="869" img_size="medium"][vc_column_text]If the alarm is continuing to sound but everything looks ok, switch off the AC power adapter and contact our Technical Team as it looks as though you may have a problem with the float switch.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_btn title="Contact Technical Services" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fcontact%2F|||"][/vc_column][/vc_row]
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Check the float switch in the tank
If the float switch in the tank is above the water line then it looks as though you are using more water than what is going into the tank.
Stop using water from the pump and allow the tank to top up so the level switch is submerged in water.
If the the float switch is submerged in the water then please check to see if there is any debris around the float switch. If there is then please remove these as they are probably stopping the float switch from performing correctly.
Also check why there is debris in the tank because if fitted correctly the in-tank filter should not allow debris into the tank.[/vc_column_text][/vc_column][vc_column width="1/3"][vc_empty_space height="40px"][vc_single_image image="580" img_size="medium" alignment="right" style="vc_box_shadow_3d"][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Did this help?[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="1/6"][vc_btn title="YES" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthankyou%2F|||"][/vc_column][vc_column width="1/6"][vc_btn title="NO" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthe-alarm-is-sounding-on-the-backup-in-a-box-contact%2F|title:The%20alarm%20is%20sounding%20on%20the%20Backup%20in%20a%20Box%20-%20Contact"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][/vc_row]
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Check the float switch on the control unit
Is the cable for the float switch connected to the control unit? This could have been accidentally unplugged.
If it isn’t plugged in then please plug it in and restart the control unit.[/vc_column_text][/vc_column][vc_column width="1/3"][vc_empty_space height="10px"][vc_single_image image="1411" img_size="medium" alignment="right" style="vc_box_shadow_3d"][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Did this help?[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="1/6"][vc_btn title="YES" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthankyou%2F|||"][/vc_column][vc_column width="1/6"][vc_btn title="NO" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthe-alarm-is-sounding-on-the-backup-in-a-box-float-switch-in-tank%2F|title:The%20alarm%20is%20sounding%20on%20the%20Backup%20in%20a%20Box%20%E2%80%93%20Float%20Switch%20in%20tank"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][/vc_row]
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Alarm sounding…
The Backup in a Box has an alarm that will sound if it believes that the mains water has been running for more than 4 hours through the unit.
If you have been for example running a hosepipe or watering the garden for many hours and your tank was low when you started then this will explain why the alarm is sounding.
The water only flows into the tank at a rate of 4 litres per minutes so if you are irrigating the garden you are more than likely using more water per minute than what is going into the tank. This would explain the alarm.
Switch off the unit and restart and then you will have another 4 hours before the alarm sounds again though you will probably run out of water in the tank before this happens if irrigating.
[/vc_column_text][/vc_column][vc_column width="1/3"][vc_empty_space height="100px"][vc_single_image image="1081" img_size="medium" alignment="right" style="vc_box_shadow_3d"][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Did this help?[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="1/6"][vc_btn title="YES" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthankyou%2F|||"][/vc_column][vc_column width="1/6"][vc_btn title="NO" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthe-alarm-is-sounding-on-the-backup-in-a-box-float-switch%2F|title:The%20alarm%20is%20sounding%20on%20the%20Backup%20in%20a%20Box%20%E2%80%93%20Float%20Switch"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][/vc_row]
[vc_row][vc_column][vc_custom_heading text="Contact a Plumber" font_container="tag:h3|text_align:left" use_theme_fonts="yes"][/vc_column][/vc_row][vc_row][vc_column width="1/3"][vc_single_image image="855" img_size="large"][/vc_column][vc_column width="2/3"][vc_column_text]It sounds as though the ‘Leak protection’ has kicked in which means you need to check all pipework and appliances including garden taps connected to the pipework from the pump.
The pump has shut down to protect itself.[/vc_column_text][/vc_column][/vc_row]
[vc_row][vc_column][vc_column_text]The pump has a leak protection mode that is designed to protect your pump in the event that the pump has started and stopped too many times in a short period of time. This means the pump has shut down alerting the owner to a problem.
Please open a garden tap, power off the pump and then power it up again.
If the water flows please close the tap, wait 10 seconds and then open the tap again.
Has this resolved the problem?[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="1/6"][vc_btn title="YES" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthankyou%2F|title:Thankyou||"][/vc_column][vc_column width="1/6"][vc_btn title="NO" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthe-pump-is-dead-and-has-no-life-5%2F|title:The%20pump%20is%20dead%20and%20has%20no%20life%20%E2%80%93%20non%20return%20valve||"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][/vc_row]
[vc_row][vc_column][vc_column_text]The first thing we do to do is check whether the pump is ‘dead’ or whether it has shut down as part of the safety features built into the pump.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]
Restart the power supply.
[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="2/3"][vc_column_text]Find the power supply for the pump and switch it off, wait 10 seconds and then switch it back on again.
Has this resolved the problem?[/vc_column_text][/vc_column][vc_column width="1/3"][vc_single_image image="752" img_size="medium" style="vc_box_shadow_3d"][/vc_column][/vc_row][vc_row][vc_column width="1/6"][vc_btn title="YES" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthankyou-2%2F|title:Thankyou"][/vc_column][vc_column width="1/6"][vc_btn title="NO" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthe-pump-is-dead-and-has-no-life%2F|title:The%20pump%20is%20dead%20and%20has%20no%20life%20%E2%80%93%20Circuit%20Breaker"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][/vc_row]
[vc_row][vc_column][vc_single_image image="869" img_size="medium"][vc_column_text]Contact the Technical Team[/vc_column_text][vc_column_text]
Unfortunately the pump cannot be repaired. If the pump is over two years of age this will mean purchasing a new pump. You can call 01733 405111 Option 1 to talk to a member of the sales team who will ensure you get the best price for a replacement pump.
If your pump is within warranty you will need to raise a ticket by completing the form below.
If possible please have the following information to hand :
- Date of Purchase
- Serial number ( on the side of the pump )
- Postcode
We will ensure that all tickets raised are responded too as quickly as possible.
[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][contact-form-7 id="1367"][/vc_column][/vc_row][vc_row disable_element="yes"][vc_column][vc_btn title="Contact Technical Services" style="3d" align="left" link="url:https%3A%2F%2Frainhub.co.uk%2Fcontact%2F|||"][/vc_column][/vc_row]
[vc_row][vc_column width="2/3"][vc_column_text]Carefully lift the lid on the storage tank and see if you can see any evidence of oil on the surface of the water.
If a seal has broken on the pump you will see a slight oil mark on the water surface.
Can you see any oil?[/vc_column_text][/vc_column][vc_column width="1/3"][vc_empty_space height="20px"][vc_single_image image="1362" img_size="medium" style="vc_box_shadow_3d"][/vc_column][/vc_row][vc_row][vc_column width="1/6"][vc_btn title="YES" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthe-pump-is-tripping-the-circuit-breakers-oil-found-contact%2F|title:The%20pump%20is%20tripping%20the%20circuit%20breakers%20%E2%80%93%20Contact"][/vc_column][vc_column width="1/6"][vc_btn title="NO" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthe-pump-is-tripping-the-circuit-breakers-contact%2F|title:The%20pump%20is%20tripping%20the%20circuit%20breakers%20%E2%80%93%20Electrician"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][/vc_row]
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Which version do you have?
There are two versions of the header tank. If you purchased the system before 20th Septermber 2017 you will have two sensor switches in the header tank.
If it was later than 20th September 2017 you will have a sensor bar in the header tank.
Beneath is an image of both, please select which model you have :[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="1/2"][vc_single_image image="1205" img_size="medium" alignment="center" style="vc_box_shadow_3d"][/vc_column][vc_column width="1/2"][vc_single_image image="1206" img_size="medium" alignment="center" style="vc_box_shadow_3d"][/vc_column][/vc_row][vc_row][vc_column width="1/2"][vc_btn title="Pre Sept 2017" style="3d" align="center" link="url:https%3A%2F%2Frainhub.co.uk%2Fred-spanner-light-is-on-float-switch-2%2F|title:Header%20Tank%20is%20Overflowing%20%E2%80%93%20Cat%205-V1||"][/vc_column][vc_column width="1/2"][vc_btn title="After Sept 2017" style="3d" align="center" link="url:https%3A%2F%2Frainhub.co.uk%2Fred-spanner-light-is-on-water-level%2F|title:Header%20Tank%20is%20Overflowing%20%E2%80%93%20Cat%205-V2||"][/vc_column][/vc_row]
[vc_row][vc_column][vc_single_image image="869" img_size="medium" style="vc_box_shadow_3d"][vc_column_text]Call the Technical Team[/vc_column_text][vc_column_text]
Unfortunately it sounds as though you have something wedged inside the nose of the pump or the non return valve has been damaged somehow and you will need to give us a call on 01733 405111 Option 2.
If possible please have the following information to hand :
- Date of Purchase
- Postcode
- Serial number ( on the side of the pump )
Alternatively you can send us an email.
[/vc_column_text][vc_btn title="Contact Technical Services" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fcontact%2F|||"][/vc_column][/vc_row]
[vc_row][vc_column][vc_single_image image="869" img_size="medium" style="vc_box_shadow_3d"][vc_column_text]Call the Technical Team[/vc_column_text][vc_column_text]
Unfortunately it sounds as though you have a problem with the pressure switch and will need to give us a call on 01733 405111 Option 2.
If possible please have the following information to hand :
- Date of Purchase
- Postcode
- Serial number ( on the side of the pump )
Alternatively you can send us an email.
[/vc_column_text][vc_btn title="Contact Technical Services" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fcontact%2F|||"][/vc_column][/vc_row]
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Check the non return valve
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The non return valve is located on the inlet of the pump.
Switch off the power to the pump.
Remove the black plastic strainer and connectors. If you put your finger into the inlet you should feel a pin that should freely move backwards and forwards when pressed.
[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="1/2"][vc_single_image image="759" img_size="medium" style="vc_box_shadow_3d"][/vc_column][vc_column width="1/2"][vc_single_image image="757" img_size="medium" style="vc_box_shadow_3d"][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Does the pin move freely?[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="1/6"][vc_btn title="YES" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fwhen-i-open-a-tap-the-pump-doesnt-start-pressure-switch%2F|title:Thankyou||"][/vc_column][vc_column width="1/6"][vc_btn title="NO" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fwhen-i-open-a-tap-the-pump-doesnt-start-pressure-contact%2F|title:The%20pump%20is%20dead%20and%20has%20no%20life%20%E2%80%93%20Circuit%20Breaker||"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][/vc_row]
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Dry run protection.
[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="2/3"][vc_column_text]If the water level is low and it has recently rained the pump may be in ‘Dry Run Protection’.
This means an automatic reset after a period of 30 minutes. If water is still not detected, subsequent reset periods are 1.5 hours, 3 hours, 7 hours, 12 hours, 24 hours then back to the beginning of the cycle.
Additionally, a thermal switch, not connected to the PCB, turns the pump off when motor overheats. It resets when cool which may take several hours.
Power off then pump, leave for 10 seconds and then power it up again to reset it.
Has this resolved the problem?[/vc_column_text][/vc_column][vc_column width="1/3"][vc_empty_space height="50px"][vc_single_image image="975" img_size="medium" style="vc_box_shadow_3d"][/vc_column][/vc_row][vc_row][vc_column width="1/6"][vc_btn title="YES" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthankyou%2F|title:Thankyou||"][/vc_column][vc_column width="1/6"][vc_btn title="NO" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fwhen-i-open-a-tap-the-pump-doesnt-start-non-return-valve%2F|title:The%20pump%20is%20dead%20and%20has%20no%20life%20%E2%80%93%20Circuit%20Breaker||"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][/vc_row]
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Need Rainwater
[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="2/3"][vc_column_text]The pump will have gone into dry run protection due to the lack of rainwater and will not work again until it has rained.
Please note that the dry run protection makes the pump look for water over several time intervals.
When there is more water in the tank switch the power off to the pump and then switch it back on again to reset it.[/vc_column_text][/vc_column][vc_column width="1/3"][vc_single_image image="1228" img_size="medium" style="vc_box_shadow_3d"][/vc_column][/vc_row]
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