Knowledge Base

Welcome to our online troubleshooting guide. As with any product there will always be issues either at the point of install or after many years of operation. At Rainwater Harvesting Limited we have tried to produce an online troubleshooting tree to enable you to self diagnose the problem before contacting our support team.

Our products are designed for simple installation and relatively straight forward self diagnostics if you find a problem.

Please select one of the products below to start the process…. but don’t worry if you cannot find the fault you will be able to raise a ticket so one of the team will contact you as quickly as possible.

I have a problem with my Hydroforce Pump

I have a problem with my Backup in a Box

I have a problem with my Rain Director