[robcooper]

[vc_row][vc_column][vc_column_text]

Check the water level

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="2/3"][vc_column_text]Open the lid of the tank and check to make sure there is sufficient water.

If you can see the top of the pump above the water level then this could be the problem.

Is there water in the tank?[/vc_column_text][/vc_column][vc_column width="1/3"][vc_single_image image="1224" img_size="medium" style="vc_box_shadow_3d"][/vc_column][/vc_row][vc_row][vc_column width="1/6"][vc_btn title="YES" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fwhen-i-open-a-tap-the-pump-doesnt-start-dry-run%2F|title:Thankyou||"][/vc_column][vc_column width="1/6"][vc_btn title="NO" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fwhen-i-open-a-tap-the-pump-doesnt-start-rainwater%2F|title:The%20pump%20is%20dead%20and%20has%20no%20life%20%E2%80%93%20Circuit%20Breaker||"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][/vc_row]

[robcooper]

[vc_row][vc_column][vc_column_text]

Contact electricain.

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]It sounds as though there may be a problem with your power socket.

Please contact an electrician.[/vc_column_text][vc_single_image image="860" img_size="medium"][/vc_column][/vc_row]

[robcooper]

[vc_row][vc_column][vc_column_text]

Check the system.

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]As a final test please press the “Refresh” button on the control panel.

This will empty the header tank and then automatically refill the header tank.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Is the red spanner light still off?[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="1/6"][vc_btn title="Yes" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthankyou%2F|title:Thankyou||"][/vc_column][vc_column width="1/6"][vc_btn title="No" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fred-spanner-light-is-on-contact%2F|title:Header%20Tank%20is%20Overflowing%20%E2%80%93%20Contact%20%E2%80%93%20Cat5||"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][/vc_row]

[robcooper]

[vc_row][vc_column][vc_column_text]

Fill the header tank.

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="2/3"][vc_column_text]Open the left hand door on the Rain Director Control unit.

You will see several pipes and one of the pipes splits into two pipes, this is the mains water feed.

On the left hand pipe ( of the two ) you will see a quarter turn valve with arrows on it. The arrows should be orientated left to right.

Open the valve so the arrows point up and down ( it could be quite tight ) to manually fill the headet tank with mains water.

When the header tank is full close the valve.

Press the “Rain Drop” button on the control panel[/vc_column_text][/vc_column][vc_column width="1/3"][vc_empty_space height="50px"][vc_single_image image="1191" img_size="medium" style="vc_box_shadow_3d"][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Has the red spanner light turned off?[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="1/6"][vc_btn title="Yes" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fred-spanner-light-is-on-final-check%2F|title:Thankyou||"][/vc_column][vc_column width="1/6"][vc_btn title="No" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fred-spanner-light-is-on-contact%2F|title:Header%20Tank%20is%20Overflowing%20%E2%80%93%20Contact%20%E2%80%93%20Cat5||"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][/vc_row]

[robcooper]

[vc_row][vc_column][vc_single_image image="869" img_size="medium" style="vc_box_shadow_3d"][vc_column_text]Call the Technical Team[/vc_column_text][vc_column_text]

Unfortunately it sounds as though you will need to give us a call on 01733 405111 Option 2.

If possible please have the following information to hand :

• Date of Purchase
• Postcode

Alternatively you can send us an email.

[/vc_column_text][vc_btn title="Contact Technical Services" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fcontact%2F|||"][/vc_column][/vc_row]

[robcooper]

[vc_row][vc_column][vc_column_text]

Check water level.

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Check to see if the header tank is empty or whether it is more than half full.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Is the header tank empty or over half full?[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="1/6"][vc_btn title="Empty" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fred-spanner-light-is-on-fill-tank%2F|title:Thankyou||"][/vc_column][vc_column width="2/6"][vc_btn title="More than half full" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fred-spanner-light-is-on-contact%2F|title:Header%20Tank%20is%20Overflowing%20%E2%80%93%20Contact%20%E2%80%93%20Cat5||"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][/vc_row]

[robcooper]

[vc_row][vc_column][vc_column_text]

Check Float Switches.

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Inside the Header Tank there are two float switches.

Please check that both switches move freely and there is no debris or swarf stopping them from lifting up and down.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_single_image image="1205" img_size="medium" style="vc_box_shadow_3d"][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Go back to the control panel and press the ‘Rain Drop’ button.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Did this fix the problem?[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="1/6"][vc_btn title="YES" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthankyou%2F|title:Thankyou||"][/vc_column][vc_column width="1/6"][vc_btn title="NO" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fred-spanner-light-is-on-water-level%2F|title:Header%20Tank%20is%20Overflowing%20%E2%80%93%20Contact%20%E2%80%93%20Cat5||"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][/vc_row]

[robcooper]

[vc_row][vc_column][vc_column_text]

Restart Control Unit.

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]The mains water solenoid valve may be stuck open.

Please switch off the control unit, wait 10 seconds and then power up the unit again. This will reset the solenoid valves.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Did this fix the problem?[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="1/6"][vc_btn title="YES" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthankyou%2F|title:Thankyou||"][/vc_column][vc_column width="1/6"][vc_btn title="NO" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fconstantly-in-refresh-mode-contact%2F|title:Header%20Tank%20is%20Overflowing%20%E2%80%93%20Contact%20%E2%80%93%20Cat5||"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][/vc_row]

[robcooper]

[vc_row][vc_column][vc_column_text]

Check mains water bypass.

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Open the left hand door on the Rain Director Control unit.

You will see several pipes and one of the pipes splits into two pipes, this is the mains water feed.

On the left hand pipe ( of the two ) you will see a quarter turn valve with arrows on it. Please check to make sure that the valve is closed i.e arrows pointing left and right.

If the valve is open ( arrows pointing up and down ) please close the valve.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_single_image image="1191" img_size="medium" style="vc_box_shadow_3d"][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Did this fix the problem?[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="1/6"][vc_btn title="YES" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthankyou%2F|title:Thankyou||"][/vc_column][vc_column width="1/6"][vc_btn title="NO" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fconstantly-in-refresh-mode-reboot%2F|title:Header%20Tank%20is%20Overflowing%20%E2%80%93%20Contact%20%E2%80%93%20Cat5||"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][/vc_row]

[robcooper]

[vc_row][vc_column][vc_single_image image="869" img_size="medium" style="vc_box_shadow_3d"][vc_column_text]Call the Technical Team[/vc_column_text][vc_column_text]

Unfortunately it sounds as though you have a problem with the mains water solenoid and you will need to give us a call on 01733 405111 Option 2.

If possible please have the following information to hand :

• Date of Purchase
• Postcode

Alternatively you can send us an email.

[/vc_column_text][vc_btn title="Contact Technical Services" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fcontact%2F|||"][/vc_column][/vc_row]

[robcooper]

[vc_row][vc_column][vc_column_text]

Check mains water bypass.

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Open the left hand door on the Rain Director Control unit.

You will see several pipes and one of the pipes splits into two pipes, this is the mains water feed.

On the left hand pipe ( of the two ) you will see a quarter turn valve with arrows on it. Please check to make sure that the valve is closed i.e arrows pointing left and right.

If the valve is open ( arrows pointing up and down ) please close the valve.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_single_image image="1191" img_size="medium" style="vc_box_shadow_3d"][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Did this fix the problem?[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="1/6"][vc_btn title="YES" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthankyou%2F|title:Thankyou||"][/vc_column][vc_column width="1/6"][vc_btn title="NO" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fconstantly-in-refresh-mode-contact%2F|title:Header%20Tank%20is%20Overflowing%20%E2%80%93%20Contact%20%E2%80%93%20Cat5||"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][/vc_row]

[robcooper]

[vc_row][vc_column][vc_column_text]

Check Float Switch.

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Inside the Header Tank there are two float switches.

Please check that the top float switch moves freely and there is no debris or swarf stopping it from lifting up and down.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_single_image image="1205" img_size="medium" style="vc_box_shadow_3d"][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Did this fix the problem?[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="1/6"][vc_btn title="YES" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthankyou%2F|title:Thankyou||"][/vc_column][vc_column width="1/6"][vc_btn title="NO" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fheader-tank-is-overflowing-contact%2F|title:Header%20Tank%20is%20Overflowing%20%E2%80%93%20Contact%20%E2%80%93%20Cat5||"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][/vc_row]

[robcooper]

[vc_row][vc_column][vc_single_image image="869" img_size="medium" style="vc_box_shadow_3d"][vc_column_text]Call the Technical Team[/vc_column_text][vc_column_text]

Unfortunately it sounds as though you will need to give us a call on 01733 405111 Option 2.

If possible please have the following information to hand :

• Date of Purchase
• Postcode

Alternatively you can send us an email.

[/vc_column_text][vc_btn title="Contact Technical Services" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fcontact%2F|||"][/vc_column][/vc_row]

[robcooper]

[vc_row][vc_column][vc_single_image image="869" img_size="medium" style="vc_box_shadow_3d"][vc_column_text]Call the Technical Team[/vc_column_text][vc_column_text]

Unfortunately it sounds as though you have a problem with the CAT 5 cable and you will need to give us a call on 01733 405111 Option 2.

If possible please have the following information to hand :

• Date of Purchase
• Postcode

Alternatively you can send us an email.

[/vc_column_text][vc_btn title="Contact Technical Services" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fcontact%2F|||"][/vc_column][/vc_row]

[robcooper]

[vc_row][vc_column][vc_column_text]

Check cat5 cable signal.

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]If possible use a CAT 5 tester to ensure that the signal is constant between the two ends.

There may be damage to the cable somewhere on the run.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_single_image image="1177" img_size="medium" style="vc_box_shadow_3d"][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Was the signal constant?[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="1/6"][vc_btn title="YES" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fheader-tank-is-overflowing-contact%2F|title:Thankyou||"][/vc_column][vc_column width="1/6"][vc_btn title="NO" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fheader-tank-is-overflowing-contact-cat5%2F|title:Header%20Tank%20is%20Overflowing%20%E2%80%93%20Contact%20%E2%80%93%20Cat5||"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Unable to use a CAT 5 Tester?[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="1/6"][vc_btn title="SKIP" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fheader-tank-is-overflowing-contact%2F|title:Thankyou||"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][/vc_row]

[Author]

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