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[vc_row][vc_column][vc_column_text]
Check cat5 cable signal.
[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]If possible use a CAT 5 tester to ensure that the signal is constant between the two ends.
There may be damage to the cable somewhere on the run.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_single_image image="1177" img_size="medium" style="vc_box_shadow_3d"][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Was the signal constant?[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="1/6"][vc_btn title="YES" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fheader-tank-is-overflowing-float-switch%2F|title:Thankyou||"][/vc_column][vc_column width="1/6"][vc_btn title="NO" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fheader-tank-is-overflowing-contact-cat5%2F|title:Header%20Tank%20is%20Overflowing%20%E2%80%93%20Contact%20%E2%80%93%20Cat5||"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Unable to use a CAT 5 Tester?[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="1/6"][vc_btn title="SKIP" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fheader-tank-is-overflowing-float-switch%2F|title:Thankyou||"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][/vc_row]
[vc_row][vc_column][vc_column_text]
Check cat5 cable.
[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]There is a Cat 5 cable that goes from the Control Panel up to the Header Tank.
Make sure the control unit is powered off.
Check to ensure that both connections are secure.
Use a soft dry cloth to wipe the connectors to make sure there are no particles on the connectors.
Power up the control panel.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="1/2"][vc_single_image image="1198" img_size="medium" alignment="center" style="vc_box_shadow_3d"][/vc_column][vc_column width="1/2"][vc_single_image image="1199" img_size="medium" alignment="center" style="vc_box_shadow_3d"][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Did this fix the problem?[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="1/6"][vc_btn title="YES" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthankyou%2F|title:Thankyou||"][/vc_column][vc_column width="1/6"][vc_btn title="NO" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fheader-tank-is-overflowing-cat-5-signal-v2%2F|title:Header%20Tank%20is%20Overflowing%20%E2%80%93%20Cat%205%20Signal%20%E2%80%93%20V2||"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][/vc_row]
[vc_row][vc_column][vc_column_text]
Check cat5 cable.
[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]There is a Cat 5 cable that goes from the Control Panel up to the Header Tank.
Make sure the control unit is powered off.
Check to ensure that both connections are secure.
Use a soft dry cloth to wipe the connectors to make sure there are no particles on the connectors.
Power up the control panel.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="1/2"][vc_single_image image="1198" img_size="medium" alignment="center" style="vc_box_shadow_3d"][/vc_column][vc_column width="1/2"][vc_single_image image="1199" img_size="medium" alignment="center" style="vc_box_shadow_3d"][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Did this fix the problem?[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="1/6"][vc_btn title="YES" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthankyou%2F|title:Thankyou||"][/vc_column][vc_column width="1/6"][vc_btn title="NO" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fheader-tank-is-overflowing-cat-5-signal-v1%2F|title:Header%20Tank%20is%20Overflowing%20%E2%80%93%20Cat%205%20Signal%20%E2%80%93%20V1||"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][/vc_row]
[vc_row][vc_column][vc_column_text]
Which version do you have?
There are two versions of the header tank. If you purchased the system before 20th Septermber 2017 you will have two sensor switches in the header tank.
If it was later than 20th September 2017 you will have a sensor bar in the header tank.
Beneath is an image of both, please select which model you have :[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="1/2"][vc_single_image image="1205" img_size="medium" alignment="center" style="vc_box_shadow_3d"][/vc_column][vc_column width="1/2"][vc_single_image image="1206" img_size="medium" alignment="center" style="vc_box_shadow_3d"][/vc_column][/vc_row][vc_row][vc_column width="1/2"][vc_btn title="Pre Sept 2017" style="3d" align="center" link="url:https%3A%2F%2Frainhub.co.uk%2Fheader-tank-is-overflowing-cat-5-v-1%2F|title:Header%20Tank%20is%20Overflowing%20%E2%80%93%20Cat%205-V1||"][/vc_column][vc_column width="1/2"][vc_btn title="After Sept 2017" style="3d" align="center" link="url:https%3A%2F%2Frainhub.co.uk%2Fheader-tank-is-overflowing-cat-5-v2%2F|title:Header%20Tank%20is%20Overflowing%20%E2%80%93%20Cat%205-V2||"][/vc_column][/vc_row]
[vc_row][vc_column][vc_column_text]
Which statement best describes the problems you are experiencing :
[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]The pump is tripping the circuit breakers[/vc_column_text][vc_column_text]The pump is starting and stopping on it’s own[/vc_column_text][vc_column_text]The pump is dead / has no life[/vc_column_text][vc_column_text]The pump is constantly running[/vc_column_text][vc_column_text]When I open a tap the pump doesn’t start[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text].[/vc_column_text][/vc_column][/vc_row]
[vc_row][vc_column][vc_column_text]
Which statement best describes the problems you are experiencing :
[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]The water is overflowing from the Backup in a Box[/vc_column_text][vc_column_text]The water is constantly flowing into the underground tank[/vc_column_text][vc_column_text]Nothing is happening with the Backup in a Box[/vc_column_text][vc_column_text]Alarm is sounding on the Backup in a Box[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text].[/vc_column_text][/vc_column][/vc_row]
[vc_row][vc_column][vc_column_text]
Which statement best describes the problems you are experiencing :
[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]No lights on the control panel[/vc_column_text][vc_column_text]My toilets won’t flush[/vc_column_text][vc_column_text]Header tank is overflowing[/vc_column_text][vc_column_text]Constantly in refresh mode[/vc_column_text][vc_column_text]My red spanner light is on[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text].[/vc_column_text][/vc_column][/vc_row]
[vc_row][vc_column][vc_column_text]
Which version do you have?
There are two versions of the header tank. If you purchased the system before 20th Septermber 2017 you will have two sensor switches in the header tank.
If it was later than 20th September 2017 you will have a sensor bar in the header tank.
Beneath is an image of both, please select which model you have :[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="1/2"][vc_single_image image="1205" img_size="medium" alignment="center" style="vc_box_shadow_3d"][/vc_column][vc_column width="1/2"][vc_single_image image="1206" img_size="medium" alignment="center" style="vc_box_shadow_3d"][/vc_column][/vc_row][vc_row][vc_column width="1/2"][vc_btn title="Pre Sept 2017" style="3d" align="center" link="url:https%3A%2F%2Frainhub.co.uk%2Fred-spanner-light-is-on-float-switch-2%2F|title:Header%20Tank%20is%20Overflowing%20%E2%80%93%20Cat%205-V1||"][/vc_column][vc_column width="1/2"][vc_btn title="After Sept 2017" style="3d" align="center" link="url:https%3A%2F%2Frainhub.co.uk%2Fred-spanner-light-is-on-water-level%2F|title:Header%20Tank%20is%20Overflowing%20%E2%80%93%20Cat%205-V2||"][/vc_column][/vc_row]
[vc_row][vc_column][vc_column_text]
Which version do you have?
There are two versions of the header tank. If you purchased the system before 20th Septermber 2017 you will have two sensor switches in the header tank.
If it was later than 20th September 2017 you will have a sensor bar in the header tank.
Beneath is an image of both, please select which model you have :[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="1/2"][vc_single_image image="1205" img_size="medium" alignment="center" style="vc_box_shadow_3d"][/vc_column][vc_column width="1/2"][vc_single_image image="1206" img_size="medium" alignment="center" style="vc_box_shadow_3d"][/vc_column][/vc_row][vc_row][vc_column width="1/2"][vc_btn title="Pre Sept 2017" style="3d" align="center" link="url:https%3A%2F%2Frainhub.co.uk%2Fconstantly-in-refresh-mode-bypass-v1%2F|title:Header%20Tank%20is%20Overflowing%20%E2%80%93%20Cat%205-V1||"][/vc_column][vc_column width="1/2"][vc_btn title="After Sept 2017" style="3d" align="center" link="url:https%3A%2F%2Frainhub.co.uk%2Fconstantly-in-refresh-mode-bypass-v2%2F|title:Header%20Tank%20is%20Overflowing%20%E2%80%93%20Cat%205-V2||"][/vc_column][/vc_row]
[vc_row][vc_column][vc_single_image image="869" img_size="medium" style="vc_box_shadow_3d"][vc_column_text]Call the Technical Team[/vc_column_text][vc_column_text]
Unfortunately it sounds as though you will need to give us a call on 01733 405111 Option 2 as your version does have fuses.
If possible please have the following information to hand :
- Date of Purchase
- Postcode
Alternatively you can send us an email.
[/vc_column_text][vc_btn title="Contact Technical Services" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fcontact%2F|||"][/vc_column][/vc_row]
[vc_row][vc_column][vc_column_text]
Check fuses
[/vc_column_text][vc_btn title="Click Here if purchased after May 2017" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fno-lights-on-the-control-panel-4%2F|title:No%20lights%20on%20the%20control%20panel%20%E2%80%93%20Contact||"][/vc_column][/vc_row][vc_row][vc_column width="2/3"][vc_column_text]Open the left hand door and you will see two screws holding the right hand door closed. Unscrew these and open the right hand door.
Unscrew the PCB cover and expose the 2 glass fuses housed on the bottom of the pcb board.
Check the fuses to see if they have blown. If they have replace with 630ma quick blow class fuses which can be found at any Electrical Wholesaler.[/vc_column_text][/vc_column][vc_column width="1/3"][vc_single_image image="1181" img_size="medium" style="vc_box_shadow_3d"][vc_single_image image="1184" style="vc_box_shadow_3d"][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Did this solve the problem?[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="1/2"][vc_btn title="YES Fuses replaced and working" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthankyou%2F|||"][/vc_column][vc_column width="1/2"][vc_btn title="NO Fuses are ok, have not blown" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fno-lights-on-the-control-panel-4%2F|title:No%20lights%20on%20the%20control%20panel%20%E2%80%93%20Contact||"][/vc_column][/vc_row]
[vc_row][vc_column][vc_column_text]
New AC Power Adaptor Required
Unfortunately it sounds as though you have a faulty AC Power Adaptor. Please contact our Technical Team for a replacement.
Alternatively you can purchase one from any Electrical Wholesaler.[/vc_column_text][vc_btn title="Contact Technical Services" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fcontact%2F|||"][/vc_column][/vc_row]
[vc_row][vc_column][vc_single_image image="860" style="vc_box_shadow_3d"][vc_column_text]Please contact your Electrician as you appear to have a fault with the electrical installation.[/vc_column_text][/vc_column][/vc_row]
[vc_row][vc_column][vc_single_image image="869" img_size="medium"][vc_column_text]Contact the Technical Team[/vc_column_text][vc_column_text]
Unfortunately it sounds as though you will need to raise a ticket by completing the form below.
If possible please have the following information to hand :
- Date of Purchase
- Serial number ( on the side of the pump )
- Postcode
We will ensure that all tickets raised are responded too as quickly as possible.
[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][contact-form-7 id="1352"][/vc_column][/vc_row][vc_row disable_element="yes"][vc_column][vc_btn title="Contact Technical Services" style="3d" align="left" link="url:https%3A%2F%2Frainhub.co.uk%2Fcontact%2F|||"][/vc_column][/vc_row]
[vc_row][vc_column width="2/3"][vc_column_text]Try plugging the pump into an extension lead that you know is on a different circuit to where the pump is normally plugged into.
Is the pump still tripping the electrics?[/vc_column_text][/vc_column][vc_column width="1/3"][vc_single_image image="909" img_size="medium" style="vc_box_shadow_3d"][/vc_column][/vc_row][vc_row][vc_column width="1/6"][vc_btn title="YES" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthe-pump-is-tripping-the-circuit-breakers-oil-in-water%2F|title:The%20pump%20is%20tripping%20the%20circuit%20breakers%20%E2%80%93%20Contact"][/vc_column][vc_column width="1/6"][vc_btn title="NO" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthe-pump-is-tripping-the-circuit-breakers-6%2F|title:The%20pump%20is%20tripping%20the%20circuit%20breakers%20%E2%80%93%20Electrician||"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][/vc_row]
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