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Contact Electrician
Contact your electrician to check out the power problem at the wall socket.[/vc_column_text][/vc_column][/vc_row]
[vc_row][vc_column][vc_column_text]If your pump has no power please do the following :[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]
Check the power supply.
[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="2/3"][vc_column_text]Firstly let’s check to make sure there is not a problem with the power source.
If the pump power cable has a plug on the end of it please plug it into an extension lead from a different plug socket.
Has this resolved the problem?[/vc_column_text][/vc_column][vc_column width="1/3"][vc_single_image image="909" img_size="medium" style="vc_box_shadow_3d"][/vc_column][/vc_row][vc_row][vc_column width="1/6"][vc_btn title="YES" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fwhen-i-open-a-tap-the-pump-does-not-start-electrician%2F|title:Thankyou||"][/vc_column][vc_column width="1/6"][vc_btn title="NO" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fwhen-i-open-a-tap-the-pump-doesnt-start-water%2F|title:The%20pump%20is%20dead%20and%20has%20no%20life%20%E2%80%93%20Circuit%20Breaker||"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][/vc_row]
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Contact Plumber
Unfortunately it doesn’t look as though the problem is related to the system. You will need to contact your plumber to investigate. FYI if you have continuous problems then check to make sure that your outside tap is not connected to the header tank.
If it is it will be drawing more water from the header tank than the water going in and then causing an airlock. Your plumber should be able to fix the problem. They can of course contact us on 01733 405111 Option 2.[/vc_column_text][vc_btn title="Contact Technical Services" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fcontact%2F|||"][/vc_column][/vc_row]
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Contact Plumber
Unfortunately the older models do not have a facility built in to assist with airlocking. Your plumber should be able to fix the problem. They can of course contact us on 01733 405111 Option 2.[/vc_column_text][vc_btn title="Contact Technical Services" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fcontact%2F|||"][/vc_column][/vc_row]
[vc_row][vc_column width="1/2"][vc_column_text]Airlock – From 2019
[/vc_column_text][vc_column_text]Inside the header there is a single crew cap as shown in the picture. Please ensure the level of the screw cap is emersed in water.Unscrew the cap to release the air bubbles taking care not to lose the rubber seals inside the cap.
Do this solve your problem.[/vc_column_text][/vc_column][vc_column width="1/2"][vc_empty_space height="20px"][vc_single_image image="806" img_size="medium" style="vc_box_shadow_3d"][/vc_column][/vc_row][vc_row][vc_column width="1/6"][vc_btn title="YES" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthankyou%2F|title:Thankyou||"][/vc_column][vc_column width="1/6"][vc_btn title="NO" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fmy-toilets-wont-flush-6%2F|title:My%20toilets%20won%E2%80%99t%20flush%20%E2%80%93%20Airlock%20%E2%80%93%20Plumber%20%E2%80%93%202||"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][/vc_row]
[vc_row][vc_column width="1/2"][vc_column_text]Airlock – Between 2012 and Dec 2018[/vc_column_text][vc_column_text]Inside the header tank are two grey screw caps. Please ensure the level of the screw caps are emersed in water.
Unscrew the caps to release the air bubbles taking care not to lose the rubber seals inside the caps.
Screw the caps back on and ensure they are tight but do not overtighten.
Did this solve your problem.[/vc_column_text][/vc_column][vc_column width="1/2"][vc_empty_space height="10px"][vc_single_image image="807" img_size="large" style="vc_box_shadow_3d"][vc_single_image image="845" style="vc_box_shadow_3d"][/vc_column][/vc_row][vc_row][vc_column width="1/6"][vc_btn title="YES" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthankyou%2F|title:Thankyou||"][/vc_column][vc_column width="1/6"][vc_btn title="NO" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fmy-toilets-wont-flush-6%2F|title:My%20toilets%20won%E2%80%99t%20flush%20%E2%80%93%20Airlock%20%E2%80%93%20Plumber%20%E2%80%93%202||"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][/vc_row]
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Air Lock
[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Over the years the Rain Director has been continually developed to assist with plumbers to remove airlocks.
As far as the system is concerned there is only one reason ( that is sytem related ) that the water is not making it’s way to the toilets. Apart from airlocks unfortunately any other issues are related to the plumbing which is the responsibility of the plumber.
Airlocks occur if the flow of water into the header tank is less than the flow of the water leaving the header tank.
The first thing to establish is when you purchased the Rain Director[/vc_column_text][/vc_column][/vc_row][vc_row equal_height="yes" content_placement="middle"][vc_column width="1/3"][vc_btn title="Before 2012" style="3d" align="center" link="url:https%3A%2F%2Frainhub.co.uk%2Fmy-toilets-wont-flush-5%2F|title:My%20toilets%20won%E2%80%99t%20flush%20%E2%80%93%20Airlock%20%E2%80%93%20Plumber||"][/vc_column][vc_column width="1/3"][vc_btn title="Between 2012 and Dec 2018" style="3d" align="center" link="url:https%3A%2F%2Frainhub.co.uk%2Fmy-toilets-wont-flush-3%2F|title:My%20toilets%20won%E2%80%99t%20flush%20%E2%80%93%20Airlock%20%E2%80%93%20V1||"][/vc_column][vc_column width="1/3"][vc_btn title="Since 2019" style="3d" align="center" link="url:https%3A%2F%2Frainhub.co.uk%2Fmy-toilets-wont-flush-4%2F|title:My%20toilets%20won%E2%80%99t%20flush%20%E2%80%93%20Airlock%20%E2%80%93%20V2||"][/vc_column][/vc_row]
[vc_row][vc_column][vc_single_image image="851" img_size="medium" style="vc_box_shadow_3d"][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Before we talk in detail about the problem please can we ask that you check each of the following :
- Is the mains water connected?
- Is there power to the pump?
- Is there water in the underground tank?
- Is there water in the header tank?
- Are all check valves if fitted open?
Did any of these solve the problem?[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="1/6"][vc_btn title="YES" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthankyou%2F|title:Thankyou||"][/vc_column][vc_column width="1/6"][vc_btn title="NO" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fmy-toilets-wont-flush-2%2F|title:My%20toilets%20won%E2%80%99t%20flush%20%E2%80%93%202||"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][/vc_row]
[vc_row][vc_column][vc_column_text]Please note that any Rain Directors after May 2017 ( Product Code with V2 ) do not have fuses within the control unit.
Please check the following :[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]
Power Pack
[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="2/3"][vc_column_text]Check the power pack, this is a 12v 1.5 amp ac/dc adaptor, these are common adaptors so you may have one for another appliance within the home that you can use to test.
If this works then you can either contact us for a replacement power pack or you will be able to purchase one from any electrical wholesaler.
Did this solve the problem?[/vc_column_text][/vc_column][vc_column width="1/3"][vc_single_image image="785" img_size="medium" style="vc_box_shadow_3d"][/vc_column][/vc_row][vc_row][vc_column width="1/6"][vc_btn title="YES" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fno-lights-on-the-control-panel-ac-adaptor%2F|title:No%20lights%20on%20the%20control%20panel%20%E2%80%93%20AC%20Adaptor||"][/vc_column][vc_column width="1/6"][vc_btn title="NO" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fno-lights-on-the-control-panel-3%2F|title:No%20lights%20on%20the%20control%20panel%20%E2%80%93%20Fuses||"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][/vc_row]
[vc_row][vc_column][vc_column_text]Please note that the pump has a pressure switch built into the pump so if it has sensed that there is a leak or a valve / tap is open then the pump will automatically run.
Please check the following :[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]
Connections
[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Check that the connection from the pump ( where the black / green pipe connects to the pump ) is tight.
Check the 90 degree elbow that is also within the tank.
Did this solve the problem?[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="1/6"][vc_btn title="YES" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthankyou%2F|title:Thankyou||"][/vc_column][vc_column width="1/6"][vc_btn title="NO" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthe-pump-is-constantly-running-2%2F|title:The%20pump%20is%20constantly%20running%20%E2%80%93%20non%20return%20valve||"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][/vc_row]
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Contact electricain.
[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]It sounds as though there may be a problem with your power socket.
Please contact an electrician.[/vc_column_text][vc_single_image image="860" img_size="medium"][/vc_column][/vc_row]
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Please note that the pump has a pressure switch built into the pump so if it has sensed that there is a leak or a valve / tap is open then the pump will automatically run.
Please check the following :
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Check in tank connections
[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="1/2"][vc_column_text]
Check that the connection from the pump ( where the black / green pipe connects to the pump ) is tight.
Check the 90 degree elbow that is also within the tank.
Did this solve the problem?
[/vc_column_text][/vc_column][vc_column width="1/2"][vc_single_image image="940" style="vc_box_shadow_3d"][vc_single_image image="939" style="vc_box_shadow_3d"][/vc_column][/vc_row][vc_row][vc_column width="1/6"][vc_btn title="YES" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthankyou%2F|title:Thankyou||"][/vc_column][vc_column width="1/6"][vc_btn title="NO" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthe-pump-is-starting-and-stopping-on-its-own-2%2F|title:The%20pump%20is%20starting%20and%20stopping%20on%20its%20own%20%E2%80%93%20connections||"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][/vc_row]
[vc_row][vc_column][vc_column_text]All pumps are electrically tested before they leave the production line.
With some installations of the pump, the power socket could be either inside the tank turret or within the property.
Please check the following :[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="2/3"][vc_column_text]
Check the Power Connection
Visually check the socket that the pump is either hard wired or plugged into. Whether it is in the tank or within the property check to make sure that there is no water ingress in the socket.
If the socket is in the tank it must be a waterproof connection box (IP 67 rated).[/vc_column_text][/vc_column][vc_column width="1/3"][vc_empty_space][vc_single_image image="671" img_size="large" style="vc_box_shadow_3d"][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Does the power socket look ok?[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="1/6"][vc_btn title="YES" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthe-pump-is-tripping-the-circuit-breakers-2%2F|title:The%20pump%20is%20tripping%20the%20circuit%20breakers%20%E2%80%93%20Socket||"][/vc_column][vc_column width="1/6"][vc_btn title="NO" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthe-pump-is-tripping-the-circuit-breakers-6%2F|title:The%20pump%20is%20tripping%20the%20circuit%20breakers%20%E2%80%93%20Electrician||"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][/vc_row]
[vc_row][vc_column][vc_column_text]If you have installed the Backup in a Box as per the installation instructions and there is no life with the unit the please do the following :[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]
Check the power supply.
[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="2/3"][vc_column_text]Please remove the AC Power Adaptor from the wall plug socket and plug in a small electrical device like a phone charger or small lamp into the wall plug socket.
Is there power to the wall plug socket?[/vc_column_text][/vc_column][vc_column width="1/3"][vc_single_image image="785" img_size="medium" style="vc_box_shadow_3d"][/vc_column][/vc_row][vc_row][vc_column width="1/6"][vc_btn title="YES" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fnothing-is-happening-with-the-backup-in-a-box-3%2F|title:Nothing%20is%20happening%20with%20the%20Backup%20in%20a%20Box%20%E2%80%93%20Float%20Switch||"][/vc_column][vc_column width="1/6"][vc_btn title="NO" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fnothing-is-happening-with-the-backup-in-a-box-2%2F|title:Nothing%20is%20happening%20with%20the%20Backup%20in%20a%20Box%20%E2%80%93%20electrician||"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][/vc_row]
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If this is the first time that the unit has operated please note that the unit runs for approximately 45 minutes from when the water level is above the level switch.
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Check the float switch is operational
To check to make sure that the float switch is operating correctly carry out the following operations :
- Disconnect the AC adapter power cable
- Disconnect the float switch cable
- Plug in the float switch cable
- Plug in the AC adaptor power cable
The water will flow for 5 seconds and then stop. Please note that the float switch must be submerged in water in the the underground tank otherwise the water will flow for 45 minutes.[/vc_column_text][/vc_column][vc_column width="1/3"][vc_empty_space height="80px"][vc_single_image image="636" img_size="medium" alignment="right" style="vc_box_shadow_3d"][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Did this help?[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="1/6"][vc_btn title="YES" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthankyou%2F|||"][/vc_column][vc_column width="1/6"][vc_btn title="No" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fwater-is-constantly-flowing-into-the-underground-tank-2%2F|title:Water%20is%20constantly%20flowing%20into%20the%20underground%20tank%20%E2%80%93%20Float%20Switch||"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][/vc_row]
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