Contact a Plumber It sounds as though the 'Leak protection' has kicked in which means you need to check all pipework and appliances including garden taps connected to the pipework from the pump. The pump has shut down to protect itself.
The pump has a leak protection mode that is designed to protect your pump in the event that the pump has started and stopped too many times in a short period of time. This means the pump has shut down alerting the owner to a problem. Please open a garden tap, power off the pump ...
The first thing we do to do is check whether the pump is 'dead' or whether it has shut down as part of the safety features built into the pump. Restart the power supply. Find the power supply for the pump and switch it off, wait 10 seconds and then switch it back on again. ...
Contact the Technical Team Unfortunately the pump cannot be repaired. If the pump is over two years of age this will mean purchasing a new pump. You can call 01733 405111 Option 1 to talk to a member of the sales team who will ensure you get the best price for a replacement pump. If ...
Carefully lift the lid on the storage tank and see if you can see any evidence of oil on the surface of the water. If a seal has broken on the pump you will see a slight oil mark on the water surface. Can you see any oil? YESNO
Call the Technical Team Unfortunately it sounds as though you have something wedged inside the nose of the pump or the non return valve has been damaged somehow and you will need to give us a call on 01733 405111 Option 2. If possible please have the following information to hand : Date of Purchase ...
Call the Technical Team Unfortunately it sounds as though you have a problem with the pressure switch and will need to give us a call on 01733 405111 Option 2. If possible please have the following information to hand : Date of Purchase Postcode Serial number ( on the side of the pump ) Alternatively ...
Check the non return valve The non return valve is located on the inlet of the pump. Switch off the power to the pump. Remove the black plastic strainer and connectors. If you put your finger into the inlet you should feel a pin that should freely move backwards and forwards when pressed. Does the ...
Dry run protection. If the water level is low and it has recently rained the pump may be in 'Dry Run Protection'. This means an automatic reset after a period of 30 minutes. If water is still not detected, subsequent reset periods are 1.5 hours, 3 hours, 7 hours, 12 hours, 24 hours then back ...
Need Rainwater The pump will have gone into dry run protection due to the lack of rainwater and will not work again until it has rained. Please note that the dry run protection makes the pump look for water over several time intervals. When there is more water in the tank switch the power off ...
