If the alarm is continuing to sound but everything looks ok, switch off the AC power adapter and contact our Technical Team as it looks as though you may have a problem with the float switch. Contact Technical Services
Check the float switch in the tank If the float switch in the tank is above the water line then it looks as though you are using more water than what is going into the tank. Stop using water from the pump and allow the tank to top up so the level switch is submerged ...
Check the float switch on the control unit Is the cable for the float switch connected to the control unit? This could have been accidentally unplugged. If it isn't plugged in then please plug it in and restart the control unit. Did this help? YESNO
Alarm sounding... The Backup in a Box has an alarm that will sound if it believes that the mains water has been running for more than 4 hours through the unit. If you have been for example running a hosepipe or watering the garden for many hours and your tank was low when you started ...
Contact a Plumber It sounds as though the 'Leak protection' has kicked in which means you need to check all pipework and appliances including garden taps connected to the pipework from the pump. The pump has shut down to protect itself.
The pump has a leak protection mode that is designed to protect your pump in the event that the pump has started and stopped too many times in a short period of time. This means the pump has shut down alerting the owner to a problem. Please open a garden tap, power off the pump ...
The first thing we do to do is check whether the pump is 'dead' or whether it has shut down as part of the safety features built into the pump. Restart the power supply. Find the power supply for the pump and switch it off, wait 10 seconds and then switch it back on again. ...
Contact the Technical Team Unfortunately the pump cannot be repaired. If the pump is over two years of age this will mean purchasing a new pump. You can call 01733 405111 Option 1 to talk to a member of the sales team who will ensure you get the best price for a replacement pump. If ...
Carefully lift the lid on the storage tank and see if you can see any evidence of oil on the surface of the water. If a seal has broken on the pump you will see a slight oil mark on the water surface. Can you see any oil? YESNO
Call the Technical Team Unfortunately it sounds as though you have something wedged inside the nose of the pump or the non return valve has been damaged somehow and you will need to give us a call on 01733 405111 Option 2. If possible please have the following information to hand : Date of Purchase ...
