If the alarm is continuing to sound but everything looks ok, switch off the AC power adapter and contact our Technical Team as it looks as though you may have a problem with the float switch. Contact Technical Services
Check the float switch in the tank If the float switch in the tank is above the water line then it looks as though you are using more water than what is going into the tank. Stop using water from the pump and allow the tank to top up so the level switch is submerged ...
Check the float switch on the control unit Is the cable for the float switch connected to the control unit? This could have been accidentally unplugged. If it isn't plugged in then please plug it in and restart the control unit. Did this help? YESNO
Alarm sounding... The Backup in a Box has an alarm that will sound if it believes that the mains water has been running for more than 4 hours through the unit. If you have been for example running a hosepipe or watering the garden for many hours and your tank was low when you started ...
Which statement best describes the problems you are experiencing : The water is overflowing from the Backup in a Box The water is constantly flowing into the underground tank Nothing is happening with the Backup in a Box Alarm is sounding on the Backup in a Box .
If the water is continuing to overflow, switch off the AC power adaptor and contact our Technical Team Contact Technical Services
Check the Solenoid Valve. Open the front cover of the Backup in a Box Control Unit. Is there a humming noise coming from the soleniod valve which is located on the right hand side of the unit and has the mains water supply plumbed into it. If yes then there is a fault with the ...
Check the float switch condition The level sensor is located beneath the filter housing and above the inlet to the pump. Make sure that it is able to move freely. Turn off power to the Backup in a Box unit and the pump. Remove the level sensor from the tank and check if any debris ...
New AC Power Adaptor Required Unfortunately it sounds as though you have a faulty AC Power Adaptor. Please contact our Technical Team for a replacement. Contact Technical Services
Check Float Switch and Power Plug in the AC Power Adaptor and power up the wall plug socket. If there is power going to the unit the water should start flowing for about 5 seconds and then stop. If this is the case then the unit is working. As another check please do the following ...
