Call the Technical Team Unfortunately it sounds as though you have something wedged inside the nose of the pump or the non return valve has been damaged somehow and you will need to give us a call on 01733 405111 Option 2. If possible please have the following information to hand : Date of Purchase ...
Call the Technical Team Unfortunately it sounds as though you have a problem with the pressure switch and will need to give us a call on 01733 405111 Option 2. If possible please have the following information to hand : Date of Purchase Postcode Serial number ( on the side of the pump ) Alternatively ...
Check the non return valve The non return valve is located on the inlet of the pump. Switch off the power to the pump. Remove the black plastic strainer and connectors. If you put your finger into the inlet you should feel a pin that should freely move backwards and forwards when pressed. Does the ...
Dry run protection. If the water level is low and it has recently rained the pump may be in 'Dry Run Protection'. This means an automatic reset after a period of 30 minutes. If water is still not detected, subsequent reset periods are 1.5 hours, 3 hours, 7 hours, 12 hours, 24 hours then back ...
Need Rainwater The pump will have gone into dry run protection due to the lack of rainwater and will not work again until it has rained. Please note that the dry run protection makes the pump look for water over several time intervals. When there is more water in the tank switch the power off ...
Check the water level Open the lid of the tank and check to make sure there is sufficient water. If you can see the top of the pump above the water level then this could be the problem. Is there water in the tank? YESNO
Contact electricain. It sounds as though there may be a problem with your power socket. Please contact an electrician.
Check the system. As a final test please press the "Refresh" button on the control panel. This will empty the header tank and then automatically refill the header tank. Is the red spanner light still off? YesNo
Fill the header tank. Open the left hand door on the Rain Director Control unit. You will see several pipes and one of the pipes splits into two pipes, this is the mains water feed. On the left hand pipe ( of the two ) you will see a quarter turn valve with arrows on ...
Call the Technical Team Unfortunately it sounds as though you will need to give us a call on 01733 405111 Option 2. If possible please have the following information to hand : Date of Purchase Postcode Alternatively you can send us an email. Contact Technical Services
