The pump has a dry run protection mode that is designed to protect your pump in the event of no water in the tank. This means the pump has 'gone to sleep' and will automatically start again at set timings. Please check to ensure that there is water in the tank. Power off the pump ...
Check the circuit breaker Has the circuit breaker tripped? If so turn it back on again and see if it trips again. If there is a plug on the cable please replace the 13 amp fuse. Has this resolved the problem? YESNO
If your pump has no power please do the following : Check the power supply. Firstly let's check to make sure there is not a problem with the power source. If the pump power cable has a plug on the end of it please plug it into an extension lead from a different plug socket. ...
Call the Technical Team Unfortunately it sounds as though you will need to give us a call on 01733 405111 Option 2. If possible please have the following information to hand : Date of Purchase Serial number ( on the side of the pump ) Postcode Alternatively you can send us an email. Contact Technical ...
Check the non return valve The non return valve is located on the inlet of the pump. Switch off the power to the pump. Remove the black plastic strainer and connectors. If you put your finger into the inlet you should feel a pin that should freely move backwards and forwards when pressed. Place the ...
If the water is continuing to overflow, switch off the AC power adaptor and contact our Technical Team Contact Technical Services
Check the Solenoid Valve. Open the front cover of the Backup in a Box Control Unit. Is there a humming noise coming from the soleniod valve which is located on the right hand side of the unit and has the mains water supply plumbed into it. If yes then there is a fault with the ...
Check the float switch condition The level sensor is located beneath the filter housing and above the inlet to the pump. Make sure that it is able to move freely. Turn off power to the Backup in a Box unit and the pump. Remove the level sensor from the tank and check if any debris ...
New AC Power Adaptor Required Unfortunately it sounds as though you have a faulty AC Power Adaptor. Please contact our Technical Team for a replacement. Contact Technical Services
Check Float Switch and Power Plug in the AC Power Adaptor and power up the wall plug socket. If there is power going to the unit the water should start flowing for about 5 seconds and then stop. If this is the case then the unit is working. As another check please do the following ...
