Call the Technical Team Unfortunately it sounds as though you will need to give us a call on 01733 405111 Option 2 as your version does have fuses. If possible please have the following information to hand : Date of Purchase Postcode Alternatively you can send us an email. Contact Technical Services
Check fuses Click Here if purchased after May 2017 Open the left hand door and you will see two screws holding the right hand door closed. Unscrew these and open the right hand door. Unscrew the PCB cover and expose the 2 glass fuses housed on the bottom of the pcb board. Check the fuses ...
New AC Power Adaptor Required Unfortunately it sounds as though you have a faulty AC Power Adaptor. Please contact our Technical Team for a replacement. Alternatively you can purchase one from any Electrical Wholesaler. Contact Technical Services
Contact Plumber Unfortunately it doesn’t look as though the problem is related to the system. You will need to contact your plumber to investigate. FYI if you have continuous problems then check to make sure that your outside tap is not connected to the header tank. If it is it will be drawing more water ...
Contact Plumber Unfortunately the older models do not have a facility built in to assist with airlocking. Your plumber should be able to fix the problem. They can of course contact us on 01733 405111 Option 2. Contact Technical Services
Airlock - From 2019 Inside the header there is a single crew cap as shown in the picture. Please ensure the level of the screw cap is emersed in water. Unscrew the cap to release the air bubbles taking care not to lose the rubber seals inside the cap. Do this solve your problem. ...
Airlock - Between 2012 and Dec 2018 Inside the header tank are two grey screw caps. Please ensure the level of the screw caps are emersed in water. Unscrew the caps to release the air bubbles taking care not to lose the rubber seals inside the caps. Screw the caps back on and ensure they ...
Air Lock Over the years the Rain Director has been continually developed to assist with plumbers to remove airlocks. As far as the system is concerned there is only one reason ( that is sytem related ) that the water is not making it's way to the toilets. Apart from airlocks unfortunately any other issues ...
Before we talk in detail about the problem please can we ask that you check each of the following : Is the mains water connected? Is there power to the pump? Is there water in the underground tank? Is there water in the header tank? Are all check valves if fitted open? Did any of ...
Please note that any Rain Directors after May 2017 ( Product Code with V2 ) do not have fuses within the control unit. Please check the following : Power Pack Check the power pack, this is a 12v 1.5 amp ac/dc adaptor, these are common adaptors so you may have one for another appliance within ...
