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[vc_row][vc_column][vc_column_text]
Type of socket
[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="1/3"][vc_column_text]Is the pump plugged into a socket rather than hard wired?[/vc_column_text][/vc_column][vc_column width="1/3"][vc_single_image image="672" style="vc_box_shadow_3d"][/vc_column][vc_column width="1/3"][vc_single_image image="673" style="vc_box_shadow_3d"][/vc_column][/vc_row][vc_row][vc_column width="1/6"][vc_btn title="SOCKET" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthe-pump-is-tripping-the-circuit-breakers-3%2F|title:The%20pump%20is%20tripping%20the%20circuit%20breakers%20%E2%80%93%20alternative%20source||"][/vc_column][vc_column width="1/6"][vc_btn title="WIRED" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthe-pump-is-tripping-the-circuit-breakers-oil-in-water%2F|title:The%20pump%20is%20tripping%20the%20circuit%20breakers%20%E2%80%93%20Contact"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][/vc_row]
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Contact the Technical Team
[/vc_column_text][vc_column_text]
Unfortunately it sounds as though you will need to raise a ticket by completing the form below.
If possible please have the following information to hand :
- Date of Purchase
- Serial number ( on the side of the pump )
- Postcode
We will ensure that all tickets raised are responded too as quickly as possible.
[/vc_column_text][vc_empty_space][contact-form-7 id="1374"][/vc_column][/vc_row]
[vc_row][vc_column][vc_column_text]Check all connections[/vc_column_text][vc_column_text]Check all appliances that are connected to the rainwater feed from the pump.
One of the most common problems is if the outside garden tap has been left dripping. This causes the pressure in the pipework to drop which starts the pump. The pressure then builds up and the pump stops.
If it is a Direct Feed System i.e the pump is supplying directly to the toilet cisterns it is worth checking that the torbeck valves in the cisterns are also not dripping.
Did this solve the problem?[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="1/6"][vc_btn title="YES" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthankyou%2F|title:Thankyou||"][/vc_column][vc_column width="1/6"][vc_btn title="NO" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthe-pump-is-starting-and-stopping-on-its-own-3%2F|title:The%20pump%20is%20starting%20and%20stopping%20on%20its%20own%20%E2%80%93%20Contact||"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][/vc_row]
[vc_row][vc_column][vc_column_text]
Call the Technical Team
[/vc_column_text][vc_column_text]
Unfortunately it sounds as though you will need to raise a ticket by completing the form below.
If possible please have the following information to hand :
- Date of Purchase
- Serial number ( on the side of the pump )
- Postcode
We will ensure that all tickets raised are responded too as quickly as possible.
[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space][contact-form-7 id="1352"][/vc_column][/vc_row]
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Check the non return valve
[/vc_column_text][vc_column_text]
The non return valve is located on the inlet of the pump.
Switch off the power to the pump.
Remove the black plastic strainer and connectors. If you put your finger into the inlet you should feel a pin that should freely move backwards and forwards when pressed.
[/vc_column_text][vc_gallery type="image_grid" images="757,759" onclick="img_link_large" custom_links_target="_blank" css=".vc_custom_1572347911994{margin-right: 50px !important;margin-left: 50px !important;padding-right: 50px !important;border-radius: 35px !important;}"][vc_column_text]
Place the pump back into the water and power up the pump
Has this resolved the problem?[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="1/6"][vc_btn title="YES" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthankyou%2F|title:Thankyou||"][/vc_column][vc_column width="1/6"][vc_btn title="NO" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthe-pump-is-dead-and-has-no-life-6%2F|title:The%20pump%20is%20dead%20and%20has%20no%20life%20%E2%80%93%20Contact||"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][/vc_row]
[vc_row][vc_column][vc_column_text]The pump has a dry run protection mode that is designed to protect your pump in the event of no water in the tank. This means the pump has ‘gone to sleep’ and will automatically start again at set timings.
Please check to ensure that there is water in the tank.
Power off the pump and power it up again.
Has this resolved the problem?[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="1/6"][vc_btn title="YES" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthankyou%2F|title:Thankyou||"][/vc_column][vc_column width="1/6"][vc_btn title="NO" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthe-pump-is-dead-and-has-no-life-leak-detection%2F|title:The%20pump%20is%20dead%20and%20has%20no%20life%20%E2%80%93%20non%20return%20valve"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][/vc_row]
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Check the circuit breaker
[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_single_image image="752"][vc_column_text]Has the circuit breaker tripped? If so turn it back on again and see if it trips again.
If there is a plug on the cable please replace the 13 amp fuse.
Has this resolved the problem?[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="1/6"][vc_btn title="YES" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthankyou%2F|title:Thankyou||"][/vc_column][vc_column width="1/6"][vc_btn title="NO" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthe-pump-is-dead-and-has-no-life-4%2F|title:The%20pump%20is%20dead%20and%20has%20no%20life%20%E2%80%93%20Dry%20Run||"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][/vc_row]
[vc_row][vc_column][vc_column_text]If your pump has no power please do the following :[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]
Check the power supply.
[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="2/3"][vc_column_text]Firstly let’s check to make sure there is not a problem with the power source.
If the pump power cable has a plug on the end of it please plug it into an extension lead from a different plug socket.
Has this resolved the problem?[/vc_column_text][/vc_column][vc_column width="1/3"][vc_single_image image="909" img_size="medium" style="vc_box_shadow_3d"][/vc_column][/vc_row][vc_row][vc_column width="1/6"][vc_btn title="YES" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fpump-dead-no-life-2%2F|title:Thankyou||"][/vc_column][vc_column width="1/6"][vc_btn title="NO" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthe-pump-is-dead-and-has-no-life-3%2F|title:The%20pump%20is%20dead%20and%20has%20no%20life%20%E2%80%93%20Circuit%20Breaker||"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][/vc_row]
[vc_row][vc_column][vc_single_image image="869" img_size="medium"][vc_column_text]
Call the Technical Team
[/vc_column_text][vc_column_text]
Unfortunately it sounds as though you will need to give us a call on 01733 405111 Option 2.
If possible please have the following information to hand :
- Date of Purchase
- Serial number ( on the side of the pump )
- Postcode
Alternatively you can send us an email.
[/vc_column_text][vc_btn title="Contact Technical Services" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fcontact%2F|||"][/vc_column][/vc_row]
[vc_row][vc_column][vc_column_text]Check the non return valve[/vc_column_text][vc_column_text]
The non return valve is located on the inlet of the pump.
Switch off the power to the pump.
Remove the black plastic strainer and connectors. If you put your finger into the inlet you should feel a pin that should freely move backwards and forwards when pressed.
[/vc_column_text][vc_gallery type="image_grid" images="757,759" onclick="img_link_large" custom_links_target="_blank" css=".vc_custom_1572357539431{margin-left: 100px !important;}"][vc_column_text]
Place the pump back into the water and power up the pump
Has this resolved the problem?
[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="1/6"][vc_btn title="YES" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthankyou%2F|title:Thankyou||"][/vc_column][vc_column width="1/6"][vc_btn title="NO" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthe-pump-is-constantly-running-3%2F|title:The%20pump%20is%20constantly%20running%20%E2%80%93%20Contact||"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][/vc_row]
[vc_row][vc_column][vc_single_image image="869" img_size="medium"][vc_column_text]
If the water is continuing to overflow, switch off the AC power adaptor and contact our Technical Team
[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_btn title="Contact Technical Services" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fcontact%2F|||"][/vc_column][/vc_row]
[vc_row][vc_column width="2/3"][vc_column_text]
Check the Solenoid Valve.
Open the front cover of the Backup in a Box Control Unit.
Is there a humming noise coming from the soleniod valve which is located on the right hand side of the unit and has the mains water supply plumbed into it.
If yes then there is a fault with the solenoid valve and you will require technical assistance.
Please turn the power off to the Backup in a Box and contact us.[/vc_column_text][/vc_column][vc_column width="1/3"][vc_empty_space height="50px"][vc_single_image image="591" img_size="medium" alignment="right" style="vc_box_shadow_3d"][/vc_column][/vc_row][vc_row][vc_column][vc_btn title="Contact Technical Services" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fcontact%2F|||"][/vc_column][/vc_row]
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Check the float switch condition
The level sensor is located beneath the filter housing and above the inlet to the pump. Make sure that it is able to move freely.
Turn off power to the Backup in a Box unit and the pump. Remove the level sensor from the tank and check if any debris is preventing the sensor from moving up and down the short stem that it is located on.
Clean / Remove any debris
Turn on the pump and Backup in a Box and wait 45 minutes to see if the water stops flowing.[/vc_column_text][/vc_column][vc_column width="1/3"][vc_single_image image="559" img_size="medium" alignment="right" style="vc_box_shadow_3d"][vc_single_image image="580" img_size="medium" alignment="right" style="vc_box_shadow_3d"][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Did this help?[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="1/6"][vc_btn title="YES" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthankyou%2F|||"][/vc_column][vc_column width="1/6"][vc_btn title="No" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fwater-is-constantly-flowing-into-the-underground-tank-4%2F|title:Water%20is%20constantly%20flowing%20into%20the%20underground%20tank%20%E2%80%93%20Solenoid||"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][/vc_row]
[vc_row][vc_column][vc_single_image image="869" img_size="medium"][vc_column_text]
New AC Power Adaptor Required
Unfortunately it sounds as though you have a faulty AC Power Adaptor. Please contact our Technical Team for a replacement.[/vc_column_text][vc_btn title="Contact Technical Services" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fcontact%2F|||"][/vc_column][/vc_row][vc_row][vc_column][/vc_column][/vc_row]
[vc_row][vc_column width="2/3"][vc_column_text]
Check Float Switch and Power
Plug in the AC Power Adaptor and power up the wall plug socket. If there is power going to the unit the water should start flowing for about 5 seconds and then stop. If this is the case then the unit is working.
As another check please do the following :
- Disconnect the AC Power Adaptor
- Disconnect the Float Switch
- Plug in the AC Power Adaptor
- Plug in the Float Switch
Has the unit started running for 5 seconds?[/vc_column_text][/vc_column][vc_column width="1/3"][vc_empty_space height="100px"][vc_single_image image="636" img_size="medium" alignment="right" style="vc_box_shadow_3d"][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Did this help?[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="1/6"][vc_btn title="YES" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fthankyou%2F|||"][/vc_column][vc_column width="1/6"][vc_btn title="NO" style="3d" link="url:https%3A%2F%2Frainhub.co.uk%2Fnothing-is-happening-with-the-backup-in-a-box-4%2F|title:Nothing%20is%20happening%20with%20the%20Backup%20in%20a%20Box%20%E2%80%93%20Contact||"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][vc_column width="1/6"][/vc_column][/vc_row]
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