Contact the Technical Team Unfortunately it sounds as though you will need to raise a ticket by completing the form below. If possible please have the following information to hand : Date of Purchase Serial number ( on the side of the pump ) Postcode We will ensure that all tickets raised are responded too ...
Check all connections Check all appliances that are connected to the rainwater feed from the pump. One of the most common problems is if the outside garden tap has been left dripping. This causes the pressure in the pipework to drop which starts the pump. The pressure then builds up and the pump stops. If ...
Call the Technical Team Unfortunately it sounds as though you will need to raise a ticket by completing the form below. If possible please have the following information to hand : Date of Purchase Serial number ( on the side of the pump ) Postcode We will ensure that all tickets raised are responded too ...
Check the non return valve The non return valve is located on the inlet of the pump. Switch off the power to the pump. Remove the black plastic strainer and connectors. If you put your finger into the inlet you should feel a pin that should freely move backwards and forwards when pressed. Place the ...
The pump has a dry run protection mode that is designed to protect your pump in the event of no water in the tank. This means the pump has 'gone to sleep' and will automatically start again at set timings. Please check to ensure that there is water in the tank. Power off the pump ...
Check the circuit breaker Has the circuit breaker tripped? If so turn it back on again and see if it trips again. If there is a plug on the cable please replace the 13 amp fuse. Has this resolved the problem? YESNO
If your pump has no power please do the following : Check the power supply. Firstly let's check to make sure there is not a problem with the power source. If the pump power cable has a plug on the end of it please plug it into an extension lead from a different plug socket. ...
Call the Technical Team Unfortunately it sounds as though you will need to give us a call on 01733 405111 Option 2. If possible please have the following information to hand : Date of Purchase Serial number ( on the side of the pump ) Postcode Alternatively you can send us an email. Contact Technical ...
Check the non return valve The non return valve is located on the inlet of the pump. Switch off the power to the pump. Remove the black plastic strainer and connectors. If you put your finger into the inlet you should feel a pin that should freely move backwards and forwards when pressed. Place the ...
If your pump has no power please do the following : Check the power supply. Firstly let's check to make sure there is not a problem with the power source. If the pump power cable has a plug on the end of it please plug it into an extension lead from a different plug socket. ...
