New AC Power Adaptor Required Unfortunately it sounds as though you have a faulty AC Power Adaptor. Please contact our Technical Team for a replacement. Alternatively you can purchase one from any Electrical Wholesaler. Contact Technical Services
Please contact your Electrician as you appear to have a fault with the electrical installation.
Contact the Technical Team Unfortunately it sounds as though you will need to raise a ticket by completing the form below. If possible please have the following information to hand : Date of Purchase Serial number ( on the side of the pump ) Postcode We will ensure that all tickets raised are responded too ...
Try plugging the pump into an extension lead that you know is on a different circuit to where the pump is normally plugged into. Is the pump still tripping the electrics? YESNO
Type of socket Is the pump plugged into a socket rather than hard wired? SOCKETWIRED
Contact the Technical Team Unfortunately it sounds as though you will need to raise a ticket by completing the form below. If possible please have the following information to hand : Date of Purchase Serial number ( on the side of the pump ) Postcode We will ensure that all tickets raised are responded too ...
Check all connections Check all appliances that are connected to the rainwater feed from the pump. One of the most common problems is if the outside garden tap has been left dripping. This causes the pressure in the pipework to drop which starts the pump. The pressure then builds up and the pump stops. If ...
Call the Technical Team Unfortunately it sounds as though you will need to raise a ticket by completing the form below. If possible please have the following information to hand : Date of Purchase Serial number ( on the side of the pump ) Postcode We will ensure that all tickets raised are responded too ...
Check the non return valve The non return valve is located on the inlet of the pump. Switch off the power to the pump. Remove the black plastic strainer and connectors. If you put your finger into the inlet you should feel a pin that should freely move backwards and forwards when pressed. Place the ...
The pump has a dry run protection mode that is designed to protect your pump in the event of no water in the tank. This means the pump has 'gone to sleep' and will automatically start again at set timings. Please check to ensure that there is water in the tank. Power off the pump ...
